When your order ships we will automatically email you a confirmation along with the shipping carrier and tracking information. You can also track your order by logging into your Account on our website and checking your Order History. You can access this by visiting, https://www.creatable.build/account/login

If you did not receive your shipment confirmation or there is an issue with tracking your order, please contact us at care@creatable.build. 

We process and ship orders Monday through Friday. We do not ship any orders on Saturday, Sunday, or Federal observed holidays. If the post office is closed, we can't ship :-). During peak holiday times, we may ship on Saturdays based on extended hours observed by the shipping carriers.

Once your order ships, arrival time will be based on the shipping method chosen. Please note: Our FREE Standard Shipping option is only an estimated time and is not a guaranteed delivery method. If you need your order by a certain date and that date is within 5 business days (1 week) of your order being placed, we highly recommend you choose one of our guaranteed delivery methods (ex. 2-Day Rush). 

We accept Visa, MasterCard, Discover, American Express, Pay With Amazon, and Apple Pay.

We will accept any return or exchange within 45 days of the confirmed delivery date based on carrier tracking information. After 45 days, only an exchange will be given at our discretion. Buyer is responsible for return shipping charges in all cases except when an order arrives damaged or item is defective.

Once we receive the return back, we will process your refund within 1 business day. Please note it may take 2-5 business days for your refund to reflect on your bank statement due to the bank's processing time.

Please note: Any orders from our Custom Shop, including personalized or customized items, are only eligible for an exchange due to damage or if the item is defective. 

There are 2 ways to initiate a return or exchange.

1) Click on "Return & Exchanges" on our home page under Customer Service to get started.

2) Email us at customerservice@creatable.build

Once we receive your request to return the order, we will provide a Return Authorization number along with a return shipping label. Please note that if the return/exchange is due to any reason other than a defective item or damaged in shipping, the cost of return shipping will be deducted from your refund.