Most in stock orders will ship within 1-2 business days of your order being placed. Please note: Due to demand, any order placed between Sept-December may take longer to ship out. We get VERY busy for the holiday shopping season. We encourage you to place your orders as soon as possible to ensure a prompt delivery.

Custom orders, including personalized items, will take longer to ship. We will give you an estimated time frame during consultation of a custom order. 

When your order ships we will automatically email you a confirmation along with the shipping carrier and tracking information. You can also track your order by logging into your Account on our website and checking your Order History. You can access this by visiting, https://www.creatable.build/account/login

If you did not receive your shipment confirmation or there is an issue with tracking your order, please contact us at care@creatable.build. 

We process and ship orders Monday through Friday. We do not ship any orders on Saturday, Sunday, or Federal observed holidays. If the post office is closed, we can't ship :-). During peak holiday times, we may ship on Saturdays based on extended hours observed by the shipping carriers.

Once your order ships, arrival time will be based on the shipping method chosen. Please note: Our FREE Standard Shipping option is only an estimated time and is not a guaranteed delivery method. If you need your order by a certain date and that date is within 5 business days (1 week) of your order being placed, we highly recommend you choose one of our guaranteed delivery methods (ex. 2-Day Rush). 

If you order includes multiple items (ex. Table & Bench), we may ship these items separately. It is possible that one item may arrive before the other but the full order should arrive within the same quoted window. If an item was shipped separately, you will receive an additional shipment confirmation email with tracking information.

If you just placed your order (within 2 hours) and it is still "In Process" we may be able to change the delivery address but we have a relatively small window. Most orders will ship same day or next day. Send us an email or contact us through our online Chat feature with your order number and the requested updated delivery address.

Yes! While we can ship to a APO/FPO addresses, only the standard shipping option is available. We are unable to offer rush shipping options to APO/FPO addresses. Please note that the shipping time frame to an APO/FPO address is not a guaranteed delivery time and may take longer than the normal 5-7 business days to arrive.

We accept Visa, MasterCard, Discover, American Express, Pay With Amazon, and Apple Pay.

Absolutely! All transactions are fully encrypted using the highest available industry standards. All debit/credit cards are processed by our partner Shopify. Pay with Amazon is processed securely by Amazon. 

We will accept any return or exchange within 45 days of the confirmed delivery date based on carrier tracking information. After 45 days, only an exchange will be given at our discretion. Buyer is responsible for return shipping charges in all cases except when an order arrives damaged or item is defective.

Once we receive the return back, we will process your refund within 1 business day. Please note it may take 2-5 business days for your refund to reflect on your bank statement due to the bank's processing time.

Please note: Any orders from our Custom Shop, including personalized or customized items, are only eligible for an exchange due to damage or if the item is defective. 

There are 2 ways to initiate a return or exchange.

1) Click on "Return & Exchanges" on our home page under Customer Service to get started.

2) Email us at customerservice@creatable.build

It is actually very easy! We design our tables to be assembled within 5-10 minutes. Some tables are very quick, just attach the legs, while some of our larger tables require just a little bit more assembly. 

Here is a link to our assembly instructions...

https://www.creatable.build/pages/assembly-instructions